Thank you for visiting and being a part of the virtual meeting / conference! Below you will find various FAQs and Support Items.
If you can see and hear this video you should be able to see the livestream(s) when they occur.
Recommended Internet Speed
The recommended download speed to view/consume online videos and streaming sessions in HD is 5 Mbps Download (Some references will state 1-4 Mbps for video conferencing which is likely okay, but 5 Mbps will ensure the highest quality.) Anything more is great! Anything less and you run the chance of degraded quality/performance.
Testing Your Internet Speed
To test your internet speed, Click Here. Again, you should be at least 5Mbps (download) while 10 or More is great!
Here is a good article from our friends at Lifewire that discusses different internet speeds and what to do and expect.
What if It’s Not Enough?
Other devices on your home network such as other computers, phones, tables, smart TVs and other “smart” devices. You should turn off or disable any/all devices that you do not need on.
I’ve Turned Everything Off and Still Not Enough?
Hmmmm. Try accessing from your mobile phone’s hotspot if you have one. Some cellular hotspots have very fast internet connections. Click Here for an article on how to do that.
Or, you can head down to your local coffee shop or similar who provides public wifi. **NOTE – these public areas are not necessarily “secure” to proceed at your own risk, especially if you or your company has guidelines about accessing the internet on public wifi networks.
Technical Support (Prior to Event)
Use the form below to contact the platform technical support team.
FYI – During the Event – Beginning 1-2 hours prior and throughout the event, there will be a Live Tech Support Chat Widget in the bottom left hand corner with representatives on hand to assist.